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TO: All Medicaid Providers

RE: Total Gainwell System Outage for MMIS Scheduled Maintenance COMPLETE

Please be advised that the maintenance of the Medicaid Management Information System (MMIS), operated by Gainwell Technologies, has been completed.

All MMIS systems are now available and fully operational.

If you have concerns/questions, please contact Gainwell at:

Electronic Medicaid Claims (EMC) Helpdesk at (800) 456-1242

Hours: (All times Central)
  7:00 a.m. – 8:00 p.m.- Monday-Friday
  9:00 a.m. – 5:00 p.m. – Saturday
 
On-Call Service Hours
  8:00 p.m. - Midnight - Monday-Friday
  5:00 p.m. - 10:30 p.m. - Saturday 

 Noon – 5:00 p.m. – Sunday

Provider Assistance Center (PAC) at (800) 688-7989 

Hours: Monday-Friday 8:00 a.m. to 5:00 p.m.

The Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes descriptors, and other data are copyright © 2026 American Medical Association and © 2026 American Dental Association (or such other date publication of CPT and CDT). 

All rights reserved. Applicable FARS/DFARS apply.