TO:    All Providers

 

RE:    Important Alabama Medicaid Systems Access – November 14, 2026

 

 

The Office of Information Technology (OIT) scheduled planned network maintenance that will impact Alabama Medicaid Agency (Medicaid) systems on Saturday, November 14, 2026. OIT’s planned network maintenance can cause intermittent disruptions in access to Medicaid systems and the internet.

 

9:00 a.m. – 12:00 a.m.         OIT Planned Network Maintenance

 

All Medicaid online services are expected to be fully available by 12:00 a.m. Sunday morning.

 

During this time, several Medicaid online applications and portals will be temporarily unavailable; however, the Eligibility system and Claims system will remain available during this maintenance.

 

Affected applications include:

• Alabama Medicaid Website
• Elderly and Disabled (E&D) Application
• Estate Notice of Probate Portal
• Expedite Portal
• Fraud and Abuse Reporting Portal
• Gateway to Community Living (GCL) Portal
• Hospital to Home Portal
• One Door Alabama Portal
• One Health Record^® Portal (only affects portal access)
• Presumptive Eligibility for Pregnancy Webform Application

 

We appreciate your patience and understanding as these important system upgrades are completed to enhance the reliability and performance of our technology services.

 

Thank you for your continued partnership with the Alabama Medicaid Agency.

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