You may get a new Medicaid ID card with a new Medicaid ID number on it in the mail between August and September 2024. This change is happening because the Alabama Medicaid Agency is moving from an old eligibility computer system to a new one.

If you already have a Medicaid ID number that starts with 530, then you will not get a new card.

If your Medicaid ID number starts with 500, then you will get a new card.

Do not throw away your old card when you get the new one. It will take time to change everyone in Medicaid’s system. Recipients should carry both cards when visiting the doctor or getting a prescription.

These Medicaid groups will receive new Medicaid ID cards:

• Elderly or disabled people on special Medicaid programs including Continuous Medicaid program, Disabled Adult Child (DAC) program, Widow/Widower program
• Medicaid Waiver program
• Refugee Medical Assistance

Nursing Home recipients will receive a new Medicaid ID number but not a new card

Questions you may have:

Q:     What should I do when I get the new card?

A:    Give the new Medicaid ID number to providers such as your doctor and your pharmacy. You will still need to keep both the new and old cards.

Q:     Will my old card with the old number continue to work?

A:     Yes, the old Medicaid ID number should work until all system changes are done. Medicaid is working closely with everyone involved to “link” the old Medicaid ID number with the new Medicaid ID number. 

Q:     How is the new Medicaid ID number different from the old number?

A:     New Medicaid ID numbers will begin with the numbers 530.

Q:     What if I did not receive my new card in the mail?

A:     Medicaid recipients are not being added to the new system through August 2024. Your old card should still work until after this change.

Call the Recipient Call Center at 1-(800) 362-1504 (toll-free) Monday-Friday, 8:00 a.m. - 4:30 p.m. to make changes to your Medicaid or to ask questions.