August 18, 2022

State of Alabama
Press Release: Medicaid

New Process for Viewing Dental Restorative History via the Web Portal



TO: Dental Providers

RE: New Process for Viewing Dental Restorative History via the Web Portal

Beginning August 16, 2022, providers may use the new Dental Restorative Service History panel in the Medicaid Interactive Web Portal to view restorative dental history. 

This feature will allow providers to verify if a restorative service has previously been performed on the same tooth within the last 12 months. Dental history may be performed for the following dental restorative codes: D2140-D2161, D2330-D2335, D2930-D2932, D2391-D2394, and D7140.

NOTE: This feature is only available to Dental Providers. 

As always, providers should verify eligibility prior to rendering any services. We strongly encourage providers to save the eligibility verification until the services have adjudicated.  

Effective September 1, 2022, Dental Providers contacting our Provider Assistance Center to verify dental history for services available for verification via the web portal will be directed to the web portal to obtain dental history.

Accessing the Medicaid Interactive Web Portal

A secure provider-level login to the Medicaid Interactive Web Portal is required to access the new Dental Restorative Service History panel. The Medicaid Interactive Web Portal is available via the Alabama Medicaid website by selecting the “Learn More” button for Providers & Billing and then selecting the link for the Secure Portal Login under the “More” section. The direct link is

Steps to Access the Dental Restorative Service History Panel
  1. Log on to the Medicaid Interactive Web Portal with a provider-level account: https://www.medicaid.alabamaservices.org/ALPortal/Account/Secure%20Site/tabId/66/Default.aspx. 
  2. Select Eligibility/Dental History
  3. Select Dental History link on the Eligibility panel.
  4. Enter Recipient ID and Tooth #. 
  5. Click search to generate results.
For questions, please contact our Provider Assistance Center at 1-800-688-7989.


The Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes descriptors, and other data are copyright © 2022 American Medical Association and © 2022 American Dental Association (or such other date publication of CPT and CDT). All rights reserved. Applicable FARS/DFARS apply.




  • For more information, visit http://medicaid.alabama.gov
  • For more state-wide press releases, click here