PDF Version
TO: All Providers
RE: New Process for Updating Electronic Funds Transfer (EFT) Account
Information via the Provider Web Portal
Beginning 07/05/2022,
providers may use the new EFT Account panel in the Medicaid Interactive Web
Portal to add and/or update their EFT information. This process will replace
the current EFT Enrollment Application function on the Provider Enrollment
Portal and the fillable EFT form on the Alabama Medicaid Agency’s website.
Utilizing the Medicaid Interactive Web Portal will provide greater flexibility
and security for maintaining this information.
Effective 08/15/2022,
Provider Enrollment will no longer process add and/or update requests submitted
using the EFT Enrollment Application and/or the fillable EFT form process.
NOTE: No action is necessary for
providers that currently have accurate active EFT information on file.
Accessing the Medicaid Interactive Web Portal
A secure Provider level
logon to the Medicaid Interactive Web Portal is required to access the new EFT
Account panel. The Medicaid Interactive Web Portal is available via the Alabama
Medicaid website by selecting the “Learn More” button for Providers &
Billing and then selecting the link for the Secure Portal Login under the
“More” section.
The Web Portal can also be
accessed directly using the following URL:
https://www.medicaid.alabamaservices.org/ALPortal/Account/Secure%20Site/tabId/66/Default.aspx.
Steps to Access the EFT Account panel
- Log on to the Medicaid Interactive Web portal with a Provider level
account: https://www.medicaid.alabamaservices.org/ALPortal/Account/Secure%20Site/tabId/66/Default.aspx.
- Select Providers/Provider
Maintenance. (NOTE: This access is only available to Account
Administrator users.)
- Select EFT Account link on
the Provider Maintenance panel.
- Click add on the EFT Account
panel.
- Complete all fields. Required fields
are indicated with an asterisk (*).
- Click save on the Provider
Maintenance panel.
Upon submission, added
and/or updated EFT information must go through a verification process. This
process can take up to three (3) checkwrites to be completed. During the
verification process, checkwrite funds will be reimbursed by paper check and
mailed to the payee address on file.
NOTE: If an additional EFT
request is submitted during the verification process, it will restart the
process.
If you need assistance
adding and/or updating EFT information, please contact a Provider
Representative.
For questions regarding the
status of an EFT add and/or update, please contact Provider Enrollment at 1-888-223-3630.
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