December 1, 2021

State of Alabama
Press Release: Medicaid

New Chatbot Feature Available to Assist Providers with Questions



TO: All Providers

RE:  New Chatbot Feature Available to Assist Providers with Questions


Alabama Medicaid will implement a new Chatbot feature for providers to use for general questions starting on December 1, 2021. Chatbot is a tool that providers can use 24/7 to obtain assistance with billing and enrollment questions.  

The Chatbot will be available on the Medicaid Interactive Web Portal at the following link:

Providers do not have to be enrolled in Alabama Medicaid to use the Chatbot functions.

If you have questions about this feature, please call the Provider Assistance Center at 1-800-688-7989.


The Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes descriptors, and other data are copyright © 2021 American Medical Association and © 2021 American Dental Association (or such other date publication of CPT and CDT). All rights reserved. Applicable FARS/DFARS apply


  • For more information, visit http://medicaid.alabama.gov
  • For more state-wide press releases, click here