March 27, 2020

State of Alabama
Press Release: Medicaid

Update from Alabama Medicaid – Coronavirus Disease 2019 (COVID-19)

The Alabama Medicaid Agency (Medicaid) continues to work with the Alabama Department of Public Health (ADPH) and other state and federal agencies to stay up-to-date on the spread of COVID-19 in Alabama.

Temporary Changes within the Agency

The Alabama Medicaid Agency, through the direction of Governor Kay Ivey, is taking precautions for the health and safety of stakeholders and Agency staff in response to the evolving outbreak caused by the Coronavirus Disease 2019 (COVID-19). These unprecedented times require limited interactions, therefore, Medicaid began implementing temporary modified work schedules for our employees starting Wednesday, March 18, 2020 until April 6, 2020. Medicaid developed staffing plans which allow the Agency to continue providing essential services to Medicaid recipients and providers.

We anticipate no disruption in our day-to-day functions, and all district offices will remain open with modified staffing requirements. The Lurleen B. Wallace central office building in Montgomery, Alabama (which does not have an eligibility district office) will be open for visitors from 9:00 a.m. to 2:00 p.m. Where possible, every attempt to eliminate face-to-face contact is encouraged while our staff acquires information throughout the modified schedules; therefore, providers and recipients are encouraged to call or email Medicaid staff if possible.

Know the symptoms of COVID-19 (fever, cough, and shortness of breath). If you experience these symptoms, CALL your provider first. If you are on Medicaid and need help finding a doctor, call 1-800-362-1504 or go to and click on the Provider Directory tab. For more information on testing in Alabama, visit COVID-19 Testing.

You can find out more information at the Centers for Disease Control and Prevention (CDC) website ncov/community/home/index.html, and the Alabama Department of Public Health (ADPH) also has helpful information on their website coronavirus.html.

Provider Information from the Agency

New provider ALERTS and information was recently released related to the COVID-19 outbreak. We have compiled the information below for your convenience:

  •         ALERT:   COVID-19 Lab Testing Procedure Codes – 3/13/20
  •         ALERT:   Alabama Medicaid Extends Temporary Telemedicine Coverage – 3/18/20 
  •         ALERT:   Pharmacy Updates Related to COVID-19 – 3/18/20  
  •         ALERT:   Alabama Medicaid Extends Temporary Telemedicine Coverage for Optometrists - 3/20/20
  •         ALERT:   Alabama Medicaid Modifies Recipient Signature Requirement during
                           COVID-19 Emergency - 3/20/20
  •         ALERT:   Alabama Medicaid Will Temporarily Lift the EPSDT Referral Requirement - 3/25/20
  •         ALERT:   Temporary Changes to ACHN Care Coordination, PCP/DHCP Referrals, and Medical    
                           Management Meetings - 3/26/20
  •         ALERT:   Waiver for Pre-Admission Screening and Annual Resident Review (PASRR) Level I
                           and Level  II Assessments for 30 Days - 3/26/20
  •         ALERT:   Temporary Changes to allow Reimbursement for Telephonic Postpartum Visits - 3/27/20
  •         ALERT UPDATE:  Temporarily Allowing Speech and Occupational Therapy Services Through     
            Telemedicine during COVID-19 Emergency - 3/27/20
  •         ALERT:   Waiver for Medicaid Copayments during COVID-19 Emergency - 3/27/20  
  •         ALERT:   Alabama Medicaid Recipients to Remain Eligible during COVID-19 Emergency
  •         Tip SheetGuidance to Rehab Option Service Providers – 3/19/20  
  •         Tip SheetGuidance to Behavioral Health Providers – 3/19/20
  •         Pharmacy-Specific Updates
  •         DME-Specific Updates

  • For more information, visit
  • For more state-wide press releases, click here